What is secure email?
Secure email is similar to a letter placed in an envelope that is sealed. All contents of the letter (and attachments) that are placed in the envelope are encrypted and secured. Registration with Cisco is required to obtain the “keys” necessary to open the envelope and view its contents.
Why secure email?
Per Blessing Health System policies, unacceptable use of email includes sending/receiving individually identifiable health information, social security numbers, passwords, or any other confidential information via the Internet without making reasonable accommodation for the security of such information. Use of secure email does make reasonable accommodation for the security of information referenced in the policy.
Who do I contact if I have problems opening a secure message?
If you have problems or questions, please refer to this web page and the Cisco Registered Envelope Recipient Guide. Additional information can be found in the Cisco Registered Envelope Service FAQ.
If you continue to have difficulties, you may contact the Cisco Help Desk, or contact the Blessing Health System I.S. Help Desk 217-223-8400 x6750 24x7.
Why do I have to register with Cisco to open my message?
Registered envelopes from the Blessing Health System implementation of Secure Email will be password protected. Upon registration with Cisco’s service, you will create a password to view the secure email.
Will this work on an iPhone, iPad or Android device?
Cisco currently supports Android products. Blessing does not provide help or assistance for opening Cisco CRES secure emails on mobile devices.
What if I have multiple email addresses?
For each email address you use to receive a secure message, you will be required to register.
What happens if I forget my Cisco registered password?
If you forget your password, CLICK HERE to reset your password. Cisco Registered Envelope Service will send a New Password message to the email address associated with your account.
How do I read the email?
The attached file contains the encrypted message that you have received. It also includes the information necessary to decrypt the message after your password has been verified.
To read the encrypted message from a desktop computer, complete the following steps:
- Download securedoc[messagenumber].html file attachment to your computer.
- Open the file. Opening the file displays the attachment in a new browser window.
- Enter your password when prompted to open it. If you need to create an account, follow the links on the envelope to do so.
- When you are finished reading the attached file, close the browser window, and delete the securedoc[messagenumber].html you downloaded if no longer needed.
To read the encrypted message from an Apple iOS Device, complete the following steps:
- Install the Cisco Business Class Email App https://itunes.apple.com/us/app/cisco-business-class-email/id528084495?mt=8
- Open the securedoc[messagenumber].html file.
- In the upper right select the square with the up arrow, and then “Open in Cisco BCE”
- Enter your password when prompted to open it. If you need to create an account.
What should I do if the Registered Envelope is not properly displayed when I open the encrypted message file attachment?
For example, what if the file contains unreadable text or HTML markup (such as ), or the “Open” button is missing from the envelope?
If you have a problem viewing the Registered Envelope, forward the message to mobile@res.cisco.com. Cisco Registered Envelope Service will send you a message with a link that you can click to view the encrypted message.
I received a secure message. If I reply will it be secured?
Yes, if you reply to a secure message the reply will be secured.
What is the largest email attachment can be sent securely?
The largest attachment you can send is 15 MB.
How do I know if my secure email was received?
When the recipient opens the secure email you will receive a “Read” email with a date and time the message was displayed.
Can I include confidential information in the Subject line of the secure message?
Information in the Subject of the message will NOT be secured. It is recommended that you DO NOT include confidential information in the Subject of your message.
What are some tips for troubleshooting?
Error Message "To open this message, your account must first be activated:” Check your inbox for an activation email message. Note that the activation message may have been caught by a spam filter or sent to a junk email folder.
Error Message “Incorrect password, please try again:" The password you entered does not match the password for your Cisco Registered Envelope Service account. Note that passwords are case-sensitive. Verify that you did not accidentally press the Caps Lock key before entering the password. If you forgot your password, click the “Forgot password” link on the envelope.
Tips for Opening Envelopes
If you encounter other issues when opening a Registered Envelope (and the preceding error messages do not apply), complete the following troubleshooting steps:
- Enter your password, and try using the Open Online feature.
Instead of opening a Registered Envelope directly, you can use the Open Online feature. To open a Registered Envelope online, enter your password and click on the Open Online link in the lower right corner. When you use the Open Online feature, you send the message back to Cisco Registered Envelope Service for decryption rather than decrypting it locally. You may need to use the Open Online feature if browser settings or email system restrictions prevent you from opening a Registered Envelope. Opening an envelope online is slower than decrypting it locally.
- Forward the message to mobile@res.cisco.com.
Cisco Registered Envelope Service will send you a message with a link that you can click to open the envelope online.
If you are a BCC recipient of a Registered Envelope, your email address is not listed in the To field. To open the envelope, complete the following steps:
- Click the option labeled "Select a different address."
- In the drop-down list, select "Address not listed."
- Enter your address manually.
If you are not a registered user with Cisco Registered Envelope Service, you are redirected to a page where you can register with the service. For more information, see "Why do I have to register to open a Registered Envelope?"