The Illini Rural Health Clinic and the Illini Community Hospital Consulting Physician Clinic in Pittsfield, Illinois, have been named 2024 Human Experience (HX) Guardian of Excellence Award® winners by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country.
As a winner of this Press Ganey award, Illini Community Hospital is in the top 5% of healthcare providers in the last year in the category of Patient Experience-Medical Practice.
“These Illini Community Hospital clinics are setting the standard for excellence in medical practice patient experience,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It's clear they're committed to making a difference.”
The Illini Rural Health Clinic team is led by Melissa Damon, MSN, RN. The leader of the Consulting Physician Clinic team is Ashley Cawthon, BSN, RN. Each clinic finished 2024 with patient satisfaction at the 92-percentile rank.
“Exceptional patient satisfaction is a Blessing Health strategic goal,” said Holly Jones, MSN, NEA-BC, RN, administrator, Illini Community Hospital. “But for these teams – and the entire Illini staff – our relationship with our patients is more than a business objective – it is a passion.”
“I am incredibly proud of the dedication and compassion demonstrated by these teams. Their commitment to going above and beyond to provide exceptional care is evident in everything they do; from offering personalized attention to continuously striving for excellence, our staff ensures that every patient receives the highest quality of care possible. Their tireless work, expertise, and empathy not only fosters a positive environment for patients, but also creates a culture where excellence in care is the standard. This recognition is a direct reflection of their passion and relentless dedication to making a meaningful difference in the lives of those we serve,” she concluded.
Press Ganey works with more than 41,000 healthcare facilities in its mission to improve the overall safety, quality and experience of care by marrying data with technology, analytics, and expertise that allow their clients to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered.